Customer Support

Corporate offices are headquartered in Jackson, Wisconsin, with additional manufacturing operations in Hartford, Wisconsin. Customer support is provided through national and regional offices and a network of local dealers and installers throughout North America.

Technical Support

For technical assistance and troubleshooting, contact Rytec technical support via phone or email. For most efficient assistance, provide the door's serial number when contacting technical support.

  • Telephone (toll-free): 800-628-1909

    New Extended Hours: Monday - Thursday 8am - 6pm (Central Time); Friday 8am - 5pm (Central Time)

  • Email: [email protected]

Discover Rytec TEC (Training Education Center): Self-paced interactive lessons for service/installation staff. Access to information on parameters, error codes and basic skills, plus Boot Camp modules to learn about Rytec products and terminology. Increase Rytec knowledge and improve skills at any experience level. Email [email protected] for details.

 
Technical Documents and Manuals

To view and download manuals and other technical publications, visit the Rytec Technical Knowledge Center. The content is organized by door model and searchable by key words.

Visit BIMsmith for 3-D BIM/Revit models, product sheets and other product information, CADdetails for 2-D CAD drawings and 3-D BIM/Revit models, MasterSpec for our proprietary overhead rapid coiling door architectural specifications, and BSDSpecLink for access to both standard and proprietary versions of our architectural specifications for many of our core product offerings.

BIM Smith CAD Details BSD Spec Link Master Spec

 
Parts and Accessories

To order parts and accessories, sign in to your preauthorized account here, or contact Rytec via phone or email.

For parts orders or questions, provide the door's serial number and the part number if available.

  • Telephone (toll-free): 800-628-1909; Monday - Friday 8am - 5pm (Central Time)

  • Email: [email protected]

Sales and Selection Assistance

To purchase Rytec high-performance doors or to learn more, contact the corporate office by phone, fax, web form or email.

  • Telephone: 262-677-9046; Monday - Friday 8am - 5pm (Central Time)
  • Telephone (toll-free): 888-GO-RYTEC (888-467-9832)
  • Fax: 262-677-2058
  • Email: [email protected]

Truck Wash Express - Customer Support Testimonial

Hear how Rytec strives to satisfy customers no matter where they are located. No matter the size.

Customer Support Testimonial
Customer Support Testimonial