Customer Support

Corporate offices are headquartered in Jackson, Wisconsin, with additional manufacturing operations in Hartford, Wisconsin. Customer support is provided through national and regional offices and a network of local dealers and installers throughout North America.

Technical Support

For technical assistance and troubleshooting, contact Rytec technical support via phone or email. For most efficient assistance, provide the door's serial number when contacting technical support.

Telephone (toll-free): (800)628-1909

New Extended Hours: Monday - Thursday 8am - 6pm (Central Time); Friday 8am - 5pm (Central Time)
Email: [email protected]

Discover Rytec TEC (Training Education Center): Self-paced interactive lessons for service/installation staff. Access to information on parameters, error codes and basic skills, plus Boot Camp modules to learn about Rytec products and terminology. Increase Rytec knowledge and improve skills at any experience level. Email [email protected] for details.

Technical Documents and Manuals

To view and download manuals and other technical publications, visit the Rytec Technical Knowledge Center. The content is organized by door model and searchable by key words.

Visit BIMsmith for 3-D BIM/Revit models, product sheets and other product information, CADdetails for 2-D CAD drawings and 3-D BIM/Revit models, Deltek Specpoint for our proprietary overhead rapid coiling door architectural specifications, and RIB (BSD)SpecLink for access to both standard and proprietary versions of our architectural specifications for many of our core product offerings.